1. Agreement to these terms
These Terms of Service (“Terms”) are an agreement between you and Upheld Solutions (“Upheld Solutions,” “we,” “us,” or “our”). They apply when you access or use our website and any content or functionality that links to these Terms.
By using the website, you agree to these Terms. If you use the website for an organisation, you represent that you have authority to act for it. If you do not agree, do not use the website.
You must be at least 18 years old and legally capable of entering into this agreement to use the website.
2. Website and information
Our website provides information about our company, products, engineering capabilities, clients, and case studies. We may change, improve, suspend, or remove website content or functionality at any time.
Website content is provided for general information and does not constitute legal, financial, accounting, or other professional advice. Product descriptions, availability, timelines, pricing, and results are not binding commitments unless included in a separate written agreement signed by authorised representatives.
3. Enquiries, proposals, and services
Submitting a contact form, requesting a demonstration, or discussing a project does not create a customer, partnership, employment, fiduciary, or other contractual relationship. We may accept or decline an enquiry at our discretion.
Software development, subscriptions, support, data processing, service levels, fees, and other commercial services are governed by the applicable proposal, order form, licence, statement of work, or other written agreement. If that agreement conflicts with these Terms, it controls for the service it covers.
4. Intellectual property
The website and its content—including text, graphics, branding, interface elements, software, product names, designs, and compilations—are owned by or licensed to Upheld Solutions and are protected by applicable intellectual property laws.
We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the website for lawful business information purposes. Except where the law permits otherwise, you may not copy, modify, distribute, sell, sublicense, publicly display, reverse engineer, or create derivative works from the website or its content without our prior written permission.
Third-party names, logos, and trademarks remain the property of their respective owners. Their appearance does not grant you any right to use them.
5. Acceptable use
You must not use the website to:
- Break any law, infringe another person’s rights, or facilitate harmful, fraudulent, or deceptive activity.
- Upload or transmit malware, attempt unauthorised access, probe vulnerabilities, or interfere with the website or connected systems.
- Impersonate another person, misrepresent your affiliation, or submit information you are not authorised to provide.
- Scrape, crawl, or use automated means to access the website in a way that creates unreasonable load or bypasses access controls.
- Remove legal notices, misuse our branding, or suggest our endorsement without written permission.
6. Third-party links and services
The website may link to or rely on third-party websites, platforms, or services. We provide these links for convenience and do not control or endorse third-party content, security, availability, or privacy practices. Your use of a third-party service is governed by its own terms and policies.
7. Your submissions
You retain ownership of information and materials you submit. You grant us permission to use, reproduce, and share them as reasonably necessary to respond to you, evaluate or deliver requested services, operate our business, and meet legal obligations in accordance with our Privacy Policy.
You represent that you have the rights and permissions required to submit those materials. Do not send confidential information through the public website unless we have agreed in writing to receive it confidentially. Feedback about our website, products, or services may be used by us without restriction or compensation, provided we do not publicly identify you without permission.
8. Privacy
Our Privacy Policy explains how we collect, use, and protect personal information when you use the website. By using the website, you acknowledge those practices.
9. Disclaimers
To the fullest extent permitted by law, the website and its content are provided “as is” and “as available.” We disclaim all express, implied, and statutory warranties, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components, or that all information will remain current or complete. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
10. Limitation of liability
To the fullest extent permitted by law, Upheld Solutions and its directors, personnel, affiliates, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profits, revenue, business, data, goodwill, or opportunity, arising from or related to your use of—or inability to use—the website.
To the fullest extent permitted by law, our total aggregate liability for all claims relating to the website or these Terms will not exceed the greater of the amount you paid us specifically for use of the website in the 12 months before the event giving rise to the claim or AED 500. These limitations do not apply where liability cannot lawfully be limited or excluded.
11. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Upheld Solutions and its directors, personnel, affiliates, and contractors from third-party claims, liabilities, damages, and reasonable costs arising from your unlawful use of the website, your breach of these Terms, or your infringement of another person’s rights.
12. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-law principles. The courts of Dubai will have exclusive jurisdiction over disputes relating to these Terms or the website, unless applicable law requires otherwise.
Before starting formal proceedings, you and Upheld Solutions agree to make a reasonable, good-faith effort to resolve the dispute through written notice and discussion.
13. Changes, suspension, and general terms
We may update these Terms by posting a revised version and changing the effective date. Your continued use of the website after the revised Terms take effect means you accept them.
We may restrict or suspend access if we reasonably believe you have breached these Terms or created risk for us, our users, or our systems. Provisions that by their nature should survive will remain effective, including those concerning intellectual property, disclaimers, liability, indemnity, and disputes.
If any provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a reorganisation, financing, or transfer of our business.
14. Contact us
Questions about these Terms can be sent to [email protected] or through our contact page.